Imagination Habits
Operated by Analytecha LLC
Last updated: November 9, 2026

At Imagination Habits, we want every customer to enjoy a positive shopping experience. We stand behind our products and aim to resolve genuine order problems fairly, promptly, and transparently.

This policy applies to purchases made directly through imaginationhabits.com and explains our return, refund, replacement, and cancellation procedures.

1. Our 30-Day Return Policy

We accept eligible change-of-mind returns requested within 30 calendar days after delivery.

To qualify, the product must:

• Be unopened, unused, and in its original sealed packaging.
• Be in its original condition, with all original components and accessories included.
• Have been purchased directly from our website.
• Be accompanied by a valid order number or other reasonable proof of purchase.

Opened or used products generally cannot be returned for a change of mind.

We do not charge restocking fees.

This policy does not restrict any rights you may have regarding defective, damaged, incorrectly supplied, or otherwise nonconforming goods under applicable law.

2. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery and contact us as soon as reasonably possible if anything is damaged, defective, incorrect, or missing.

Email hello@imaginationhabits.com with:

• Your order number.
• A description of the issue.
• Photographs of the product, packaging, or shipping label, if reasonably available and relevant.

We may request additional reasonable information to understand and verify the issue.

Depending on the circumstances and applicable law, we will provide an appropriate remedy, which may include replacement, refund, or another mutually agreed resolution.

If we require the return of a defective, damaged, or incorrectly supplied product, we will provide a prepaid return label or otherwise cover reasonable return shipping costs.

Opening a product does not automatically disqualify a legitimate claim involving a defect, damage, or incorrect fulfillment.

3. How to Request a Return

To begin a return, contact:

hello@imaginationhabits.com

Include your order number, the product involved, and the reason for the request.

We will review your request and provide instructions, including the applicable return address and any return reference information.

Please contact us before sending merchandise back so we can identify and process your return efficiently.

Returns sent without prior notice may require additional verification and processing time. This does not eliminate any rights or remedies provided by law.

4. Return Shipping Costs

For eligible voluntary returns involving a change of mind:

• The customer is responsible for return shipping.
  
  
• Original outbound shipping charges are generally nonrefundable, except where required by law.
  
  
• We recommend using a trackable shipping method and retaining the shipping receipt.

For returns arising from our error, defective merchandise, or another situation where we are legally responsible, we will cover reasonable return shipping costs as required by applicable law.

5. Return Inspection and Verification

We inspect returned merchandise to confirm its identity, condition, and eligibility.

Inspection may include verifying that:

• The returned product matches the original order.
• All expected components are present.
• The original packaging and seals meet the conditions for a voluntary return.
• The product has not been substituted, materially altered, or damaged after delivery.

If a voluntary return does not meet the stated eligibility requirements, we may decline that return after reviewing the circumstances and explaining our decision.

Where practical, we will contact the customer to discuss the available options for an ineligible return, including arranging its return to the customer where appropriate.

A carrier's delivery scan confirms delivery of a package, but does not by itself establish the identity, contents, or condition of returned merchandise.

These inspection procedures do not limit statutory consumer rights.

6. Refund Processing

For eligible voluntary returns, we will review the merchandise after receipt and notify you of the outcome.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval, unless applicable law requires a shorter timeframe.

Refunds required by law, including qualifying cancellations of unshipped orders, will be processed within the applicable legal deadlines.

Your bank or payment provider may require additional time to post the credit.

Refund amounts will include applicable sales-tax adjustments and any shipping charges that must be refunded under applicable law.

If more than 15 business days have passed since we confirmed a refund, please contact us.

7. Exchanges and Replacements

We do not currently offer direct exchanges for voluntary returns.

If you want a different product, you may return an eligible unopened item and place a separate order.

For defective, damaged, missing, or incorrectly supplied products, we may arrange an appropriate replacement or refund, consistent with applicable law.

Replacement availability depends on inventory.

8. Items Not Eligible for Voluntary Returns

The following generally do not qualify for change-of-mind returns:

• Opened or used games and card sets.
• Merchandise missing original components or required packaging.
• Products damaged through misuse or improper handling after delivery.
• Products clearly identified as final sale before purchase, where permitted by law.

These restrictions do not override legal rights involving defective, damaged, or nonconforming goods.

9. Order Cancellations

If you need to cancel an order, email hello@imaginationhabits.com as soon as possible.

We will make reasonable efforts to cancel an order before shipment.

Once an order has shipped, cancellation may no longer be possible, and the applicable return procedure will generally apply.

If we cannot ship within the promised timeframe, we will provide the cancellation, delay-notification, consent, and refund options required by applicable law.

We may also cancel orders that cannot be fulfilled or that present substantiated payment, security, or fulfillment concerns, subject to applicable law. Where payment has been collected and no merchandise is supplied, we will provide the refund legally required.

10. Order Disputes and Claim Verification

We take customer concerns seriously and encourage customers to contact us so we can investigate and resolve problems.

To review a claim, we may consider relevant order records, payment confirmations, fulfillment records, shipping information, carrier tracking, return inspection results, and communications with the customer.

Where information is materially inconsistent, we may conduct a reasonable investigation and request clarification before determining the appropriate resolution.

We reserve the right to challenge claims we reasonably believe are inaccurate or unsupported through lawful payment-provider or dispute-resolution procedures.

We do not automatically treat a complaint, negative review, payment dispute, or request for a refund as fraudulent conduct.

Nothing in this section prevents customers from contacting their payment provider, submitting lawful complaints, publishing truthful reviews, or exercising their consumer rights.

11. Purchases Through Other Retailers

This policy applies to purchases made directly through our website.

For products purchased from another retailer or marketplace, please contact the original seller regarding its applicable return procedures.

This does not affect any legal rights or remedies you may have against the product manufacturer or another responsible party.

12. Contact Information

Imagination Habits
Operated by Analytecha LLC
California, United States

Email: hello@imaginationhabits.com
Website: https://imaginationhabits.com

13. Your Consumer Rights

Nothing in this policy excludes, restricts, or waives any consumer rights, warranties, protections, or remedies that cannot lawfully be excluded or limited under applicable federal or state law.

Where applicable law provides greater protection than this policy, that law will control.